Delivery & Returns
Standard UK delivery is based on your order size and weight. We aim to deliver within 3-5 working days.
Delivery is FREE in the UK, when you spend over £200 excluding shipping.
How is my order sent?
All orders will be shipped by courier. We’ll let you know when your item(s) have been dispatched via email (check your junk folder if you do not receive this).
How long does delivery take?
We aim to deliver all standard deliveries within 3-5 working days. However, please make allowances for particularly busy periods, adverse weather conditions or industrial action – these factors may have an impact on delivery times.
How do I qualify for free delivery?
If your order amount is over £200 and the shipping address is in the UK, we’ll deliver your items free.
Do you accept returns?
Yes, we are happy to accept returns. Provided the packaging is unopened and we receive the item(s) within 14 days of delivery, we will process a refund for your order. You will receive a confirmation of this via email. Funds will be restored to your account within 30 days. Buyer is responsible for paying for returns postage costs.
Note: Will cannot accept returns of certain items for hygiene reasons; deodorant, soaps, shampoo bars, toothpaste, toothbrushes, sunscreen, lip-balm, mouthwash and body lotions.
There’s still something I’m unsure about
If you have a question about delivery, returns or anything else, drop us a line at firstname.lastname@example.org. We’d love to hear from you.